Terms of Service

The agreement

These terms are an agreement between you and VenueTech Systems LLC. They apply when you use the VenueTech portal, the VenueTech mobile applications, or this website.

If your venue signed a separate written agreement with us, that agreement governs wherever it and these terms disagree. These terms fill the gaps it leaves.

Using the platform means you accept these terms. If you are accepting on behalf of a venue or a company, you confirm you are authorised to bind it.

Who may use the platform

You must be at least 18 and able to enter a binding contract. Accounts are issued to named people by the venue that holds the agreement with us, and are not to be shared.

We may decline to open an account, and we may close one, where doing so is necessary to meet our legal obligations or the rules of the payment networks.

Your account

• Keep your credentials to yourself. An account is one person, not a shift.
• Tell us as soon as you believe an account has been compromised.
• You are responsible for what is done through your account until you tell us it is compromised.
• Venue administrators are responsible for granting and removing access as staff join and leave.

What we provide

We provide the modules your venue has subscribed to, which may include point of sale, payment acceptance, order and pay, menu management, digital signage, reporting, guest messaging, stored value, and the portal that ties them together.

We provide support through the channels your agreement names, and we publish planned maintenance ahead of time where the work is planned.

We may add, change, and retire features. Where a change materially reduces what a paid module does, we will tell account holders before it takes effect.

What we ask of you

• Use the platform lawfully, and only for the venue it was issued to.
• Keep your menu, pricing, tax, and receipt configuration accurate. We render what you configure.
• Hold the permissions you need for the guest data you put into the platform, and give your guests the notice the law requires.
• Do not attempt to breach or probe the platform’s security, access another venue’s data, or interfere with its operation.
• Do not reverse engineer, resell, or sublicense the platform except where your written agreement allows it.
• Do not use the platform to send unlawful, misleading, or unsolicited messages to guests.

Guest data

Guest data you put into the platform stays yours. We process it to provide the service, on your instructions, and for no purpose of our own.

You decide what is collected, how long it is kept, and who at your venue may see it. You are responsible for the notices and consents your guests are entitled to.

Our handling of personal information is described in the privacy policy, which forms part of these terms.

Payments and fees

Fees, billing periods, and payment terms are set in your agreement or in the order you accepted. Fees exclude taxes unless the order says otherwise, and you are responsible for the taxes that apply to you.

Card acceptance is subject to the rules of the payment networks and to the terms of the gateway and processor that stand behind your account. Those rules can require us to hold, delay, or reverse a transaction, and to pass on penalties they levy.

Chargebacks, refunds, and adjustments are settled against your account. You remain responsible for the underlying transaction.

Unpaid fees may lead us to suspend the service after we have told you and given you a reasonable period to put it right.

Systems you connect

The platform connects to systems your venue owns or subscribes to separately, including your point of sale, your hotel system, your reservation system, and your reporting and accounting tools.

Those systems are governed by your agreements with their providers, not by us. We are not responsible for their availability, their accuracy, or their charges, and a change they make can affect what the connection does. You are responsible for holding the rights and credentials the connection needs.

Intellectual property

The platform, its software, its interfaces, its documentation, and the VenueTech name and marks belong to VenueTech Systems LLC and its licensors. You get the right to use the platform for the term of your agreement, and nothing more.

Your data, your menus, your branding, and your guest records remain yours. You give us the licence we need to host, process, and display them in order to run the service for you, and no wider licence than that.

If you send us feedback we may act on it freely and without obligation to you.

Confidentiality

Each side may learn things about the other that are not public. Neither side will disclose the other’s confidential information except to people who need it and are bound to protect it, and each will protect it at least as carefully as it protects its own.

This does not cover information that is already public, was already known without obligation, is independently developed, or must be disclosed by law, provided the other side is told in time to object where telling them is lawful.

Availability

We work to keep the platform available and we publish planned maintenance ahead of time. Where your agreement carries a service level commitment, that commitment governs and the remedies it names are the remedies available.

The platform depends on networks, payment systems, and connected services outside our control, and an outage in one of those can interrupt the service without us being at fault.

Disclaimers

Except where your written agreement or the law says otherwise, the platform is provided as it is and as it is available. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non infringement to the fullest extent the law allows.

We do not warrant that the platform will be uninterrupted or error free, and we do not warrant the accuracy of data that reaches us from a system you connected.

Nothing here excludes a liability that cannot lawfully be excluded.

Limitation of liability

Neither side is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, even if told such damages were possible.

Each side’s total liability arising out of these terms is limited to the fees paid or payable by you to us in the twelve months before the event that gave rise to the claim.

These limits do not apply to your obligation to pay fees, to either side’s breach of confidentiality, or to liability that cannot lawfully be limited.

Indemnity

You will defend and indemnify us against claims brought by a third party arising from your use of the platform in breach of these terms, from the data you put into it, or from your failure to hold the rights or give the notices your guests are entitled to.

Term and ending the agreement

These terms apply for as long as you hold an account. Your agreement sets the notice period for ending a paid subscription.

We may suspend access immediately where we reasonably believe it is necessary to protect the platform, another customer, or ourselves, or where the payment networks require it. We will tell you why and restore access once the cause is resolved.

When the agreement ends, your right to use the platform ends. On request within 30 days we will return your data in a machine readable form, after which we may delete it, subject to any retention the law requires of us.

The sections on confidentiality, intellectual property, disclaimers, limitation of liability, and indemnity survive the end of the agreement.

Changes to these terms

We may update these terms. The date at the top of the page changes when we do. Where a change materially affects your rights or obligations, we will tell account holders before it takes effect, and continuing to use the platform after that date means you accept the change.

Governing law

These terms are governed by the laws of the state in which VenueTech Systems LLC is organised, without regard to its conflict of laws rules, and each side submits to the exclusive jurisdiction of the courts of that state.

If a provision is held unenforceable, the rest stands and the unenforceable provision is read down to the narrowest change that makes it enforceable.

Contact us

Write to support@venuetech.us with any question about these terms.